PLEASE READ OUR SHOP ANNOUNCEMENT FOR CURRENT PRODUCTION TIME.
PLEASE READ ENTIRE LISTING BEFORE CONTACTING US. WE STRIVE TO BE AS DETAILED AS POSSIBLE IN OUR LISTINGS SO THAT WE HAVE MORE TIME TO FULFILL YOUR ORDER :)
This Rustic Wood Tray is the perfect size for your morning coffee, breakfast in bed & displaying your home decor pieces!
Our trays are made in such a way that we can assure you a quality piece with outstanding durability.
These trays have been sanded smooth, stained & coated with polyurethane to protect the wood.
The antique bronze handles add an elegant touch while keeping that rustic look that we all love.
Q: What stain/finish is pictured in the main listing photo?
A: Dark Walnut
Q: What are the dimensions of this tray?
A: 22" x 10.5" x 2.5"
Q: What color are the handles in the listing picture?
A: Antique Bronze
Q: How much usable space is on the tray?
►Note: These photographs provide a portrayal of what will be manufactured for you upon your order. Every piece of wood is different & slight diversity is to be expected in the wood grain & the color of the stained wood captured in the photos might vary slightly also.
At this time, Dunn Rustic Designs accepts Paypal, Major Credit Cards, Debit Cards & Etsy Gift Cards.
During the checkout process, please carefully enter your exact name & correct shipping address. Any incorrect information can cause a delay in processing your order.
PayPal allows consumers with an email address to securely, conveniently and cost-effectively send and receive payments online using your existing financial bank accounts and credit cards to make real-time payments. PayPal is an efficient way to send a payment for items purchased on the internet and is much less time-consuming than writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly. It’s always free to send money, you receive your items faster, and it’s secure and private.
If you need your order by a certain date, please message us prior to ordering & we will do our best to accommodate your request! Please do not leave a "need by" date in the message to seller without us confirming that we are able to meet your needs prior to purchasing the listing(s). We will not refund or cancel an order for not processing an order faster than what is stated as the production time, unless we had agreed to a "need by" date prior to you purchasing the listing.
For smaller items, we ship via USPS Priority Mail
This service offers fast domestic delivery in 1, 2, or 3 business days based on where your package started and where it’s being sent.
For larger items, we ship via FedEx Ground®:
1-4 business days, based on distance to the destination
We do not send our packages "signature required". If you would like this option, please let us know in advance when your order is placed & we can make that happen. Sometimes, even though we ship with a signature not required, the FedEx driver has the right to leave a call tag instead of the package if they do not feel comfortable leaving the package on your doorstep. If your item is damaged during transit, please contact us within 24 hours of delivery and we will replace your order. Please see "return and cancellation" policy below for more information.
Please note that the cost of shipping includes shipping & handling (packing materials, time, etc).
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
**Please read the current production time in the SHOP ANNOUNCEMENT and/or under the SHIPPING TAB** We are unable to refund or cancel an order for not processing an order faster than what is stated as the production time, unless we had agreed to a "need by" date prior to you purchasing the listing. If you are unsure if you will receive your item by a certain date or Christmas, please look on your receipt or contact us with any questions that you may have.
DUNN RUSTIC DESIGNS CANCELLATION POLICY:
Each item is handmade to order, meaning that we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via Etsy Message within 24 hours after the order is placed. The 24 hours includes Saturday, and Sunday. After 24 hours, you will be subject to a 20% restocking fee. This is our cancellation policy no matter what item you are purchasing, and no matter what the reason is for canceling. All of our boxes are custom made for each & every order. We notify our box maker of our orders almost immediately after they are placed to begin production. We also order the materials as well. Since we are a handmade, made to order shop, the restocking fee is a must. Note that if we have already packaged your item, we cannot issue a cancellation.
You must contact us within 2 days after you receive the product in order for your return to be accepted. If it has exceeded 2 business days, a 20% restocking fee will be applied and deducted from your refund. After 7 business days has passed, we will not accept returns on any item. If your return is authorized, you will be liable for return shipping and for the cost of shipping that we paid to ship the item to you. We will show you the proof of charges, and you will be liable for that full amount. If there is any visible damage as a result of shipping, we will refuse the delivery as "damaged" and you would be responsible for filing a claim with the shipping carrier. The item would be sent back to you and you would not receive your refund. You would be liable for collecting the funds through the shipping carrier that you used, since they damaged the item during transit. If using your own method we suggest purchasing insurance from the shipping company. Your refund will be contingent upon you shipping the item and all hardware back to us, and it arriving in like new condition with no shipping damage.
IF YOU RECEIVE YOUR ITEM DAMAGED:
If there is any damage you must contact us via Etsy Message within 24 hours to let us know that the item arrived damaged. You must provide us with photos of the damage & also a photo of the original shipping box, and we will replace the item at no cost to you. We do not offer refunds on items that arrived damaged, we only replace the damaged item. *IF YOU DO NOT CONTACT US WITHIN 24 HOURS: we will lose the ability to file a claim with USPS and we will not replace the damaged item or issue any type of refund.
Custom orders (including custom colors on existing listings) are non refundable at this time.